Products & Services
Solutions tailored to streamline data and AI within your organisation.
SERV Product
Omnichannel ordering with context memory, smart upsells, and real-time status updates.
Frictionless Ordering
- Web, chat, and voice entry points with shared cart and session continuity.
- Menu search, modifiers, allergies, and saved favourites.
- Payments, vouchers, and loyalty built in.
Smart Recommendations
- Personalised add-ons and bundles that adapt in real time.
- Time-of-day, location, and season aware suggestions.
- A/B testing to optimise conversion and basket size.
Operations & Escalation
- Order routing to stores; prep/ready/collection tracking.
- Agent handover for special requests and exceptions.
- Dashboards for throughput, wait times, and NPS/CSAT.
+12–25%avg. basket uplift
<60sfirst order to checkout
30–50%deflection to self-serve
Data Platform
From raw events to governed, analytics-ready data — in real time.
Unified Data Foundation
- Automated ingestion from apps, logs, and third-party systems.
- Schema evolution, versioning, and change data capture.
- Elastic scale with cost visibility and optimisation policies.
Real-Time Intelligence
- Stream processing for sub-second insights and alerts.
- Event-driven actions that react instantly to behaviour.
- Low-latency dashboards for ops and product analytics.
Governance & Trust
- End-to-end lineage, data contracts, and quality checks.
- Role-based access, masking, and privacy-by-design.
- Configurable retention and audit trails.
70%faster data availability
<1sevent latency
99.9%pipeline uptime
AI
Applied intelligence that automates, predicts, and understands at scale.
Conversational AI
- Multi-channel assistants with persistent context memory.
- Knowledge-grounded answers with safe human handover.
- Quality analytics on containment, sentiment, and SLA.
Predictive & Prescriptive
- Forecasting, anomaly detection, and next-best-action.
- Online/offline evaluation and continuous learning loops.
- Guardrails to monitor bias, drift, and performance.
Language Automation
- Document extraction, summarisation, and intelligent search.
- Workflow automation triggered by natural language.
- Human-in-the-loop review and auditability.
Conversational AI
Predictive Models
Knowledge Automation
Real-Time Insights
Context Memory
Privacy by Design
Marketing
Performance marketing across Meta surfaces — Facebook, Instagram, and WhatsApp — plus conversational channels, measured and optimised.
Journey Design
- Welcome, promotion, and re-engagement flows that convert.
- Opt-in management and audience segmentation.
- Templates for support, feedback, and retention.
Content & Activation
- Short-form video, stories, and carousels optimised for CTR.
- Organic + paid orchestration with dynamic routing.
- Creative testing at scale with rapid iteration.
Meta Channel Suite
- Full-funnel programs across Meta technologies: Facebook, Instagram, and WhatsApp.
- Channel-specific creative packs, placements, and budget pacing.
- Conversions API, pixel, and advanced matching for attribution fidelity.
Measurement & Optimisation
- Lift studies, A/B testing, and attribution modelling.
- Funnel analytics: reach → engagement → conversion → LTV.
- Dashboards for campaign health and budget efficiency.
+18–35% conversion uplift
-20–40% cost per acquisition
+25–50% retention rate